{"id":26691,"date":"2026-06-26T11:33:54","date_gmt":"2026-06-26T11:33:54","guid":{"rendered":"http:\/\/jamtraction.com\/faq\/"},"modified":"2026-09-14T08:56:44","modified_gmt":"2026-09-14T08:56:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/jamtraction.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"row\" style=\"max-width:85%\" id=\"row-1507505839\">\n\n\n\t<div id=\"col-2010115837\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1175883924\" class=\"text\">\n\t\t\n\n<nav style=\"font-size: 12px; letter-spacing: 1px; text-transform: uppercase;\"><a href=\"https:\/\/jamtraction.com\/fr\/\" style=\"color: inherit; text-decoration: none;\">Accueil<\/a> \/ <a href=\"https:\/\/jamtraction.com\/fr\/equipe\/\" style=\"color: inherit; text-decoration: none;\">FAQ<\/a><br><\/nav>\n<h1 style=\"text-transform: uppercase; margin-bottom: 0;\">FAQ<\/h1>\n<p style=\"font-size: 16px; text-transform: none; margin-top: 5;\">Livraison, retours, garantie et entretien des produits.<\/p>\n\t\t\n<style>\n#text-1175883924 {\n  font-size: 2.05rem;\n  line-height: 1.6;\n}\n@media (min-width:550px) {\n  #text-1175883924 {\n    font-size: 2.2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1507505839 > .col > .col-inner {\n  padding: 50px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row\" style=\"max-width:75%\" id=\"row-1959118894\">\n\n\n\t<div id=\"col-353276846\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2853807994\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2853807994-label\" class=\"accordion-title plain\" href=\"#accordion-item-livraison\" aria-expanded=\"false\" aria-controls=\"accordion-2853807994-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>LIVRAISON<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2853807994-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2853807994-label\">\n\t\t\t\n\n\t<div id=\"text-1275706290\" class=\"text\">\n\t\t\n\n<p><span style=\"color: #0a0a0a;\">Les commandes sont exp\u00e9di\u00e9es depuis notre entrep\u00f4t europ\u00e9en. Livraison gratuite pour les commandes sup\u00e9rieures \u00e0 50,00\u20ac dans l\u2019UE. Le d\u00e9lai de livraison d\u00e9pend de la destination (g\u00e9n\u00e9ralement 2 \u00e0 5 jours ouvr\u00e9s).  <\/span><\/p>\n\t\t\n<style>\n#text-1275706290 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-91436329\" class=\"accordion-item\">\n\t\t<a id=\"accordion-91436329-label\" class=\"accordion-title plain\" href=\"#accordion-item-retours-et-politique-de-retour\" aria-expanded=\"false\" aria-controls=\"accordion-91436329-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>RETOURS ET POLITIQUE DE RETOUR<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-91436329-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-91436329-label\">\n\t\t\t\n\n\t<div id=\"text-2292690115\" class=\"text\">\n\t\t\n\n<p><span style=\"color: #0a0a0a;\">Vous pouvez retourner les produits non utilis\u00e9s dans leur emballage d\u2019origine dans la p\u00e9riode l\u00e9gale de retour. Commencez votre retour via la page Contact et nous vous guiderons tout au long du processus. <\/span><\/p>\n\t\t\n<style>\n#text-2292690115 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3709222819\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3709222819-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-poser-mon-traction-pad-?\" aria-expanded=\"false\" aria-controls=\"accordion-3709222819-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>COMMENT POSER MON TRACTION PAD ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3709222819-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3709222819-label\">\n\t\t\t\n\n\t<div id=\"text-1162732379\" class=\"text\">\n\t\t\n\n<p><span style=\"color: #0a0a0a;\">Nettoie la tail de ta planche (enl\u00e8ve la cire et la poussi\u00e8re), assure-toi que la surface est compl\u00e8tement s\u00e8che, d\u00e9colle et positionne les pi\u00e8ces avant de presser fermement. Attends 24h avant de surfer. <\/span><\/p>\n\t\t\n<style>\n#text-1162732379 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1972736409\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1972736409-label\" class=\"accordion-title plain\" href=\"#accordion-item-garantie\" aria-expanded=\"false\" aria-controls=\"accordion-1972736409-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>GARANTIE<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1972736409-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1972736409-label\">\n\t\t\t\n\n\t<div id=\"text-456469556\" class=\"text\">\n\t\t\n\n<p><span style=\"color: #0a0a0a;\">Tous les produits JAM Traction sont couverts contre les d\u00e9fauts de fabrication. Contactez-nous avec votre num\u00e9ro de commande et une photo du probl\u00e8me. <\/span><\/p>\n\t\t\n<style>\n#text-456469556 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2543195735\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2543195735-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00d9-sont-fabriqu\u00c9s-les-produits-jam-?\" aria-expanded=\"false\" aria-controls=\"accordion-2543195735-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O\u00d9 SONT FABRIQU\u00c9S LES PRODUITS JAM ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2543195735-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2543195735-label\">\n\t\t\t\n\n\t<div id=\"text-2855219426\" class=\"text\">\n\t\t\n\n<p><span style=\"color: #0a0a0a;\">JAM Traction est une marque europ\u00e9enne d\u2019accessoires de surf fond\u00e9e au Portugal en 2012. Nous fabriquons des accessoires de surf de haute qualit\u00e9 en Europe. <\/span><\/p>\n\n\t\t\n<style>\n#text-2855219426 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-146740593\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-146740593 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width\"  id=\"row-1400427964\">\n\n\n\t<div id=\"col-1864393974\" class=\"col medium-12 small-10 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3102133570\" class=\"text\">\n\t\t\n\n<p>Vous ne trouvez pas la r\u00e9ponse ?<\/p>\n\n\t\t\n<style>\n#text-3102133570 {\n  font-size: 0.9rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1864393974 > .col-inner {\n  padding: 7px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2023658974\" class=\"col medium-2 small-3 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/jamtraction.com\/fr\/contact\/\" class=\"button primary is-underline\" >\n\t\t<span>CONTACT<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":890,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-26691","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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