Return Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you have to notify us by email at [email protected] and state your order # within the 7 days starting from the day you received the item(s). Your item(s) must be unused and in the same condition that you received it.

Signs of Use:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 7 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

SUPREMETOWN UNIPESSOAL, LDA
Urbanização Paraiso da Luz – Rua Inês de Conceição Conde, Lote 29 – Praia da Luz 8600-214 – Lagos Portugal

Shipping
To return your product, you should mail your product to:

SUPREMETOWN UNIPESSOAL, LDA
Urbanização Paraiso da Luz – Rua Inês de Conceição Conde, Lote 29 – Praia da Luz 8600-214 – Lagos Portugal

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.